You receive an error message in Internet Explorer 7: "Internet Explorer cannot display the webpage"
Error message when you drag or copy and paste text and picture objects into Microsoft Works: "The information you copied exceeds the size limit for...
Error message when you drag or copy and paste text and picture objects into Microsoft Works: "The information you copied exceeds the size limit for pasting into the Word Processor"
Method 1:
If you use Microsoft Internet Explorer 6 or a different Web browser
Reduce the size of the data package that you are trying to transfer. If you still cannot transfer the data, follow these steps:
1. Drag the contents of the HTML document into Works Portfolio.
2. Select the item or the object that you want.
3. On the Edit menu, click Copy.
4. Open a Works Word Processor document.
5. Put the pointer at the position that you want.
6. On the Edit menu, click Paste Special.
7. In the Paste Special dialog box, click Picture, and then click OK.
Method 2:
If you use Internet Explorer 7 Beta 2
To work around this problem when you copy and paste text, follow these steps:
1. In Internet Explorer 7 Beta 2, select the text that you want to copy.
2. On the Edit menu, click Copy.
3. Open a Works Word Processor document.
4. Put the pointer at the position that you want.
5. On the Edit menu, click Paste Special.
6. In the Paste Special dialog box, click Unformatted text, and then click OK.
To work around this problem when you copy and paste a picture, follow these steps:
1. In Internet Explorer 7 Beta 2, select the picture that you want to copy.
2. On the Edit menu, click Copy.
3. Open a Works Word Processor document. Put the pointer at the position that you want.
4. On the Edit menu, click Paste.
Artilce: http://support.microsoft.com/kb/268762
You must accept the Office End User License Agreement every time that you start an Office program
Every time that you start a Microsoft Office program, such as Microsoft Office Word, the End User License Agreement dialog box appears. If you click I Accept, the End User License Agreement dialog box disappears and then reappears. If you click I Accept again, the End User License Agreement dialog box disappears, and the Office program functions as expected.
This behavior occurs if your user account does not have permissions to modify the Microsoft Windows Registry.
RESOLUTION
To resolve this behavior, follow these steps:
1. Log on to the computer by using a user account that has administrative credentials.
2. Start an Office program, such as Word. The End User License Agreement dialog box appears.Note For Windows Vista, click Start, click All Programs, click Microsoft Office, right-click an Office program, click Run as administrator, and then click Continue.
3. Click I Accept.
4. Exit the Office program that you just started.
5. Repeat step 2 to step 4 for the other Office programs that still prompt you with the EULA.
Article 884202: You must accept the Office End User License Agreement every time that you start an Office program
http://support.microsoft.com/kb/884202
How to disable or to uninstall third-party firewall, antispyware, or antivirus programs before you install Windows Live OneCare
When you use more than one firewall program, one antispyware program, or one antivirus program on a computer, the computer may become unstable, may experience performance decrease, or may restart unexpectedly. Therefore, before you install Windows Live OneCare on a computer, disable or uninstall other third-party security-related programs such as firewall, antispyware, or antivirus programs.
How to uninstall firewall, antispyware, or antivirus programs
1. In Windows XP, click Start, click Run, type appwiz.cpl in the Open box, and then press ENTER
In Windows Vista, click Start, type appwiz.cpl in the Start Search box, and then press ENTER. 2. In the list of installed programs, locate and then click the program in question, and then click Remove.
3. Restart the computer.Note After you uninstall a third-party antivirus program, contact the manufacturer of the program or visit the company's Web site to see whether a clean-up tool is available to help you remove any remaining files.
Error message when you try to activate Windows Live OneCare: Review details for your location. The selected plan is available, but the plan details...
CAUSE
This problem can occur for either of the following reasons:
• This problem may occur when the language settings in Windows Internet Explorer do not match the country where you are currently located. See the "Resolution" section.
• This problem may occur if you try to activate Windows Live OneCare when you are in a country where Windows Live OneCare cannot be purchased.Note You can only activate Windows Live OneCare in a country where Windows Live OneCare can be purchased. For more information about the countries where you can purchase Windows Live OneCare, visit the following Windows Live OneCare Web site:
http://onecare.live.com/standard/en-us/faq.htm
RESOLUTION
To resolve this problem, follow these steps.
Verify the language setting in Internet Explorer
1. Start Internet Explorer.
2. On the Tools menu, click Internet Options.
3. On the General tab, click Languages.
4. Make sure that the language at the top of the list is the language of the country where you are located.
For example, if you are a U.S. citizen who is in Germany, German (Germany) [de] should be at the top of the list.
This is true even if your settings in Windows XP are English (United States) on this page.
If the language that you want is not in the list, add the language.
To do this, follow these steps:
a. Click Add.
b. In the Language list, click the language that you want to add. For example, click German (Germany) [de].
c. Click OK.
d. Click the language that you added, and then click Move Up. Continue to click Move Up until the language is at the top of the list.
5. Click OK two times.
6. Try to activate Windows Live OneCare.Note If this does not resolve the problem, continue to the “Change the country setting on the Windows Live Web site” section.
Change the country setting on the Windows Live Web siteNote After you activate Windows Live OneCare, you can revert to the original language setting.
1. Make sure that you have completed the steps in the "Verify the language setting in Internet Explorer" section.
2. Visit the Windows Live Web site:
http://www.passport.com/ (http://www.passport.com)
3. Sign in by using your Windows Live credentials.
4. Under your name in the center pane, click Registered information.
5. In the Country/Region box under Home Location, click United States, and then click OK.
6. Make sure that you have the correct version of Windows Live OneCare installed for your current physical location. For example, if you are in Germany, you must click German (Germany) when you install Windows Live OneCare.
7. Activate Windows Live OneCare.
8. Revert the language setting on the Windows Live Web site.
Error message when you try to activate Windows Live OneCare: "Cannot Complete Request: Your token cannot be used for this service. Message 7104"
SYMPTOMS
When you try to activate Windows Live OneCare, you receive the following error message:
Cannot Complete Request: Your token cannot be used for this service. Try using a different token, or choose another service. If you get this message more than once, report it as a recurring problem. Message 7104
CAUSE
This problem occurs if you have the beta version of Windows Live OneCare installed. However, you try to activate it by using a retail product key that is used for the retail version of Windows Live OneCare.
RESOLUTION
To resolve this problem, uninstall the beta version of Windows Live OneCare. Then, install the retail version of Windows Live OneCare. To do this, follow these steps:
1. Follow the appropriate step:
• In Windows Vista, click Start , type Appwiz.cpl in the Start Search box, and then click Appwiz.cpl in the Programs list.
• In Windows XP, click Start, click Run, type Appwiz.cpl, and then click OK.
2. In the list of installed programs, uninstall Windows Live OneCare, and then restart the computer.
3. Visit the following Windows Live OneCare installation Web site, and then click Download your 90-day free trial today:
http://onecare.live.com/standard/en-us/purchase/default.htm (http://onecare.live.com/standard/en-us/purchase/default.htm)Note If you have the Windows Live OneCare CD, you can install Windows Live OneCare from the CD.
4. Click Install Windows Live OneCare, and then follow the instructions that appear on the screen.
Error message when you try to activate Windows Live OneCare: "Unable to verify account status because of an issue with our registration system"
CAUSE
This problem can occur for either of the following reasons:
• You try to activate a beta version of Windows Live OneCare 1.5 by using a subscribed Windows Live ID. See Resolution 1.
• You cannot connect to the registration Web site. If you cannot connect to the registration Web site, you cannot activate Windows Live OneCare. See Resolution 2.
Resolution 1
To resolve this problem, remove the beta version, and then install a retail version. To do this, follow these steps:
1. Verify the URL of the activation site that is displayed after you click Activate. Note If the word "BETA" appears in the URL, you are using a beta version of Windows Live OneCare.
2. Open Control Panel, double-click Add or Remove Programs, and then uninstall Windows Live OneCare.
3. Visit the Windows Live OneCare Web site, and then click Add Another PC.
4. Follow the instructions to install a retail version of Windows Live OneCare.
Resolution 2
To resolve this problem, determine whether you have any connectivity issues. To do this, use one or more of the following methods.
Method 1:
Remove any proxy server settings in Windows Internet Explorer
If you are in an enterprise environment that uses a proxy server, try to connect to the registration Web site outside this environment. In an external environment, you must remove any proxy server settings in Internet Explorer. To do this, follow the appropriate steps.
Windows Vista
1. Click Start , and then type Internet in the Start Search box.
2. Under Programs, click Internet Options.
3. Under Local Area Network (LAN) settings on the Connections tab, click LAN settings.
4. Clear all the check boxes except for the Automatically detect settings check box, and then click OK.
Windows XP
1. Open Control Panel, and then double-click Internet Options.
2. Under Local Area Network (LAN) settings on the Connections tab, click LAN settings.
3. Clear all the check boxes except for the Automatically detect settings check box, and then click OK.
Method 2:
Remove blocking software
Important These steps may increase your security risk.
These steps may also make the computer or the network more vulnerable to attack by malicious users or by malicious software such as viruses.
We recommend the process that this article describes to enable programs to operate as they are designed to or to implement specific program capabilities.
Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment.
If you decide to implement this process, take any appropriate additional steps to help protect the system. We recommend that you use this process only if you really require this process.
Verify that third-party security programs such as firewalls, antivirus, or Internet content filters are not installed.
To remove any third-party security programs, follow these steps:
1. Click Start, click Run, type appwiz.cpl, and then click OK.
2. Under Currently installed programs, locate any third-party antivirus or firewall programs.
3. Click the program, and then click Remove.
4. Restart the computer.
Method 3:
Restart the winss service
1. Follow the appropriate step:
• In Windows XP, click Start, click Run, type cmd, and then press ENTER.
• In Windows Vista, click Start , and then type command prompt in the Start Search box. In the results list, right-click Command Prompt, and then click Run as administrator.
2. Type the following commands, and then press ENTER after each command:
• net stop winss
• net start winss
• exit
Method 4:
Troubleshoot other connectivity issuesFor more information,
click the following article number to view the article in the Microsoft Knowledge Base:
943767 - After you install Windows Live OneCare, you cannot connect to the Internet
You cannot install Windows Live OneCare and Forefront Client Security on the same computer
CAUSE
Windows Live OneCare and Forefront Client Security are anti-malware products. Therefore, you cannot install both products on the same computer.
RESOLUTION
If you want to change the anti-malware program that you use, first uninstall the anti-malware program that is already installed. Then, install the anti-malware program that you want to use.
For more information please visit the KB artilce: 946265
You cannot install software for the Optical Desktop Elite for Bluetooth 2.0 on a 64-bit operating system
To resolve this issue, follow these steps:
1. Visit the following Microsoft Web site:
http://www.microsoft.com/downloads/Search.aspx?displaylang=en (http://www.microsoft.com/downloads/Search.aspx?displaylang=en)
2. In the Search box, type intellipoint bluetooth, and then click Go.
3. Click the link for the 64-bit IntelliPoint or IntelliType software.
4. Follow the steps that appear on the screen to download and install the software.
"Fatal Error. An Error Has Been Encountered That Has Prevented Setup from Continuing" Error Message During Windows XP Setup
Method 1
1. Restart the computer.
2. When you see the Please select the operating system to start message displayed on the screen, press F8.
3. On the Windows Advanced Option Menu list, use the ARROW keys to select Last Known Good Configuration, and then press ENTER.
4. Use the ARROW keys to select Microsoft Windows XP in the Please select the operating system to start list, and then press ENTER to start Windows XP.
Method 2
1. Quit Setup, and then start the computer in MS-DOS mode by using the startup disk that was created by the earlier version of Microsoft Windows (either Windows 98 or Windows Me).
2. At the command prompt, type scanreg /fix, and then press ENTER.
3. Restart the computer in Normal mode.
4. Uninstall any programs that scanreg reported as having a problem. To do this, use the Add and Remove Programs utility in Control Panel.
5. Run Setup again from the Windows XP installation CD-ROM.
Method 3:
Remove Other ProgramsIf the steps is described earlier in this article do not resolve the problem, you may want to quit Setup, revert to your previous operating system, and then remove any programs that could cause a problem, like antivirus programs. Run Windows XP Setup again.To do this, restart the computer, and then click Cancel Windows XP Setup. If this option is not displayed on the screen when you restart your computer and resume Setup, click the article numbers below for more information about how to restore the computer to the previous version of Windows:
308233 How to Start the Windows XP Uninstallation Process from a Command Prompt
312569 How to Manually Start the Uninstall Process to Remove Windows XP
314052 How to Manually Remove Windows XP and Restore Windows 95, Windows 98, or Windows Millennium
