I would like you to know that this issue may generally occur if Internet Explorer is not set as the default browser.
To set Internet Explorer as your default browser, please follow the steps outlined below:
To know which version of Internet Explorer is installed on your computer, please foloow the below steps:
Step 1: Open Internet Explorer
Step 2: Click on the 'Help' options
Step 3: Click on the 'About' button
Step 4: You can see a window opening which gives the version of Internet Explorer is installed on your computer.
Once you have know the version of Internet Explorer version, installed on your computer. You can follow the steps given below to know how to open directly web-link that come in a message in Outlook Express 6.
Please follow the below steps, if you have Internet Explorer 7 on your computer:
1. Open Internet Explorer 7.
2. Go to "Tools".
3. Select "Internet Options"
4. Click on "Programs" tab.
5. Click on "Make Default" button.
6. Put a tick mark in the bottom box, which says, "Tell me if Internet Explorer is not the default browser".
7. Click "Apply".
8. Click "Ok". Please check whether you are able to open the hyper links from Outlook express e-mails.
If hyper links are still not working, please follow the steps provided below:
1. Open Internet Explorer 7.
2. Go to "Tools".
3. Select "Internet Options"
4. Click on "Advanced" tab.
5. Use Reset Internet Explorer Settings feature at the bottom.
6. Click "Reset".
7. Click "Apply".
8. Click "Ok".
9. Restart you computer to apply the settings.
Please check whether you are able to open the hyper links in Outlook express e-mails.
If hyper links are still not working, it is likely one or more registered file associations are configured incorrectly.
Please follow the steps provided below that may assist you in resolving the issue with corrupted file association:
1. Close Internet Explorer.
2. Double Click My Computer.
3. Click Tools, click Folder Options, and then click File Types.
4. In the Registered File Types box, click URL:Hypertext Transfer Protocol, and then click Advanced.
5. In the Actions box, click Open, and then click Edit.
6. Click to uncheck "Use DDE".
7. Click OK twice and then click Close.
8. Repeat steps3-7 for the following registered file types:
URL:Hypertext Transfer protocol with Privacy
URL:File Transfer Protocol
URL:Gopher Protocol
URL:Internet Shortcut
9. Click Close.
If you have Internet Explorer 6 on your computer, please follow the below steps:
Internet Explorer 6:
Please follow the steps listed below to make the Internet Explorer as default browser:
1. Click on the “Start” button located at the bottom-left corner of your computer desktop, select “Settings”, and then select “Control Panel”
2. Double-click the “Internet” or “Internet Options” icon, and then click “Programs”
3. Make sure that the “Internet Explorer should check to see if it is the default” check box is selected, click “Apply”, and then click “OK”
4. Open Internet Explorer, and then click “Yes” when you receive the following prompt:“Internet Explorer is not currently your default browser. Do you wish to make it the default?”
Please check whether you are able to open the hyperlinks in Outlook express e-mails. If hyperlinks are still not working, please follow the steps provided below:
1. Close “Internet Explorer”
2. Double Click “My Computer”
3. Click “Tools”, click “Folder Options”, and then click “File Types”
4. In the “Registered File Types” box, click “URL:File Transfer Protocol”, and then click “Advanced”
5. In the “Actions” box, click “Open”, and then click “Advanced”
6. The “Application Used To Perform Action” box may display the path to your Web browser as a short file name or as an incorrect path.
Type the path to your Web browser with the full file name. For example, the following path may appear in the “Application Used To Perform Action box”:
c:\progra~1\intern~1\iexplore.exe
Change the path to the following path:
"c:\program files\internet explorer\iexplore.exe" (including the quotation marks)
7. Click “OK”, and then click “Close”
8. Repeat steps 1-7 for the following registered file types:
URL:Gopher Protocol URL:Hypertext Transfer Protocol URL:Hypertext Transfer protocol with Privacy URL:Internet Shortcut
9. Click “Close”. Gerald, For your convenience I have also included a couple of articles that may be helpful.
Please visit the below Microsoft web-link:
Article Title:
"Internet shortcuts in Outlook Express do not start Web browser (This article applies to Outlook Express 6 as well)"
Link: http://support.microsoft.com/?kbid=177054
Article Title: "You cannot open a new Internet Explorer window or nothing occurs after you click a link"
Link: http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281679&sd=tech
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